Trustway is a package protection company safeguarding against lost, stolen or damaged parcels. A company that guarantees the customer never loses out on their money. Trustway will refund your product cost upon claim submission.

Partnering with Trustway for your e commerce needs not only alleviates your financial commitment to the customer for package issues during transit, but guarantees customer satisfaction throughout the shopping experience. Using our services relieves your companies resources from dealing with customer support issues and will increase customer satisfaction, retention and loyalty.

Opting for Trustways package protection service guarantees your moneys security. Whether your package is lost, stolen or damaged in transit, simply file a claim and redeem the full amount spent on the product!

Once a claim is submitted, the customer will be contacted within 24hrs and claim status updated. Approved status within 48hrs and refund pending you(r) - (the customers) responsiveness to the shipping provider. Third party timelines apply for payment processing services such as credit card companies, pay pal, square, shopify etc, along with the shipping providers customer service time-frames.

Utilizing our services as a merchant is a completely free feature!